YOUR GUIDE TO LUXURY NAIL CARE FAQS

Is CASA Beauty under new ownership?
No. CASA Beauty is proudly owned and operated by the same owners and managed by the same trusted team you know and love.
Will the quality of services change?
Yes—in the best way. Our commitment to exceptional service remains, with continued enhancements in clean, non-toxic products, techniques, and overall
experience
Are the nail technicians the same?
Absolutely. Our talented technicians are the heart of CASA Beauty, and the team
remains the same.
Has the location changed?
No. We’re in the same location—just with a refreshed look and new name.
Appointments & Accounts
Do I need to create a new account to book appointments?
Yes. With our new booking system, clients may be asked to create a new account for future appointments.
Will my appointment history carry over?
Past appointment history may not fully transfer, but all future visits will be saved under your new CASA Beauty profile
Gift Cards, Memberships & Credits
Can I still use gift cards purchased under our previous name?
Yes. All gift cards purchased under our former name are fully honored at CASA Beauty
What happens to my membership or unused benefits?
Any unused benefits will remain valid and can be used during the transition period. No future membership charges will occur after the transition date.
What’s New
What’s new at CASA Beauty?
A fresh new look with thoughtful upgrades: expanded clean beauty services, higher
non-toxic standards, a new regular polish line designed to complement our gel shades,
and upgraded spa manicures and pedicures featuring restorative masks.
Will prices change?
Price will not be change at the time of the re-branding

We kindly ask that you arrive at least 5 minutes before your scheduled appointment. If you are running late, please notify us as soon as possible through Webchat or by calling the salon. You can find our contact details here: Contact Us.

As our salon operates with carefully planned appointments, late arrivals can affect the experience of other guests. If you arrive past your scheduled time, your service may need to be adjusted or shortened to ensure we remain on time for all clients.

To maintain the highest level of service, arrivals more than 10 minutes late may result in a cancelled appointment, and a fee equal to the cost of the scheduled service(s) may apply.

Due to the nature of our services, there may be occasions when treatment takes slightly longer than expected. If we anticipate running behind schedule, we will make every effort to notify our clients in advance and keep them informed of any delay.

We deeply value and respect your time. Please rest assured that if we are running late, it will not compromise the quality or integrity of your service, nor will it reduce the time dedicated to your treatment.

At CASA Beauty, we take pride in delivering a flawless, long-lasting finish. That’s why we offer a Gel Manicure Guarantee. If you experience any chipping or lifting within 7 days of your gel manicure, we are happy to repair it at no cost. Please note that this guarantee applies only to gel manicures and does not cover regular polish or Dazzle Dry.

Dazzle Dry® is a healthy, regular polish alternative. The system is vegan, cruelty-free, hypoallergenic, non-toxic, and non-yellowing. Plus, it’s quick-drying, air-drying in just 5 minutes without using any harsh chemicals, and is designed to fortify and protect your nails. Dazzle Dry is removed easily with regular acetone or non-acetone nail polish remover. Dazzle Dry doesn’t contain any reactive ingredients, monomers, or photoinitiators, so you won’t have to worry about allergic reactions or skin sensitivities.

If you were a member of the former Passport Program and still have unused benefits, you may continue to redeem them.

CASA Beauty is currently developing an exciting new Rewards Program, and we will share all the details with you as soon as they are available.

CASA Beauty accepts credit cards, debit cards, Apple Pay, and cash. A valid credit card is required on file to secure any appointment.

A 20% gratuity is customary in salons with standards similar to CASA Beauty. 100% of your tip goes directly to your nail artist, and CASA Beauty covers all associated credit card fees.

Of course, you may adjust the tip amount at any time and for any reason.

You can book your appointment through our website, our AI booking system, or directly using the following link:

https://go.booker.com/location/CasaBeauty

You may also call the salon, and one of our managers will be happy to assist you with scheduling.

Cancelling/rescheduling your appointment more than 12 hours in advance:

• Life happens, so we have made it super easy to cancel or change your appointment—please feel free to do so yourself or call the salon.
• Cancellations/changes more than 12 hours before your appointment start time are completely free.

Cancelling/changing your appointment within 12 hours/no-shows:

• Cancellations/changes within 12 hours and no-shows will result in a charge equal to the cost of the treatment(s) you have booked in for.

All retail products purchased at CASA Beauty are FINAL SALE and cannot be returned or exchanged.

Due to the nature of our services, CASA Beauty does not offer refunds on any completed nail or beauty services.

All services are non-refundable once performed.
If you are not satisfied with your service, please notify us before leaving the salon or within 24 hours. We will make every reasonable effort to address and resolve your concerns.

A Gentle, Non-Toxic Nail Experience

We believe luxury should feel good—on your nails and in your body. That’s why CASA Beauty is proudly a non-toxic nail spa, offering treatments free from aggressive chemicals and harsh practices.

Every choice intentionally allows you to enjoy beautiful, long-lasting results without unnecessary exposure to toxins.

Clean, Vegan & Organic Products

Your skin deserves the best.
From the moment your service begins, every product that touches your hands and feet meets our strict clean beauty standards.

We are always open for walk-ins, but please be aware that more than 95% of our appointments are made in advance, and so walk-in availability is very limited! We recommend that all clients book in advance. That said, if you are walking by, you are welcome to check in the salon for the latest availability.

CASA Beauty gift cards are available to buy via our website and in the salon. Gift cards are redeemable against CASA Beauty treatments and retail products. CASA Beauty gift cards are non-refundable

At CASA Beauty, we aim to maintain a calm and relaxing atmosphere for all guests. To help preserve this environment, we kindly ask those clients:

These guidelines ensure a peaceful experience for you and for everyone around you. We appreciate your cooperation and understanding.

CASA Beauty offers a selection of complimentary beverages for our guests, including cappuccino, tea, still or sparkling water, and juice.

For the convenience of other customers, we recommend that food not be consumed in the salon.

Due to Florida state laws, no pets are allowed in the salon except for certified service animals.

CASA Beauty is the perfect venue for special occasions—from small gatherings with friends to bridal parties and children’s celebrations.

Small group packages can be booked online. For larger events, our team would be delighted to help you plan a customized experience. Please email hello@casa-beauty.com for more information.